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2022 Outstanding Award

We are delighted to announce we have won the 2022 Outstanding Award for Customer Satisfaction

We are delighted to announce that Donaldson Timber Systems has achieved the 2022 OUTSTANDING AWARD for customer satisfaction.  This has been awarded to us by In-House Research Ltd, our survey partner, who work with many of the national housebuilders in capturing feedback from customers.

The Outstanding Award is accredited to companies that achieved a Net Promoter Score of 70 or above, based on feedback from customers during 2021.  In-House Research have advised that this award recognises ‘the very best in the industry with world leading customer service and a brand enhancing NPS position’.

Donaldson Timber Systems achieved an NPS of 76.9.

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